FAQs

How do I order?
1) Order online at https://nibbles.farmgrocer.sg
2) For bulk purchase, please email to sales@farmgrocer.sg

What are the payment methods available?
We accept Major credit cards, Paypal, Alipay or bank transfer payments when you order online. For bank transfer payment, order will only ship after we payment receive. Please screen shot your transfer slip to sales@farmgrocer.sg

What is the minimum purchase for free shipping?
A $75 min. purchase to enjoy free shipping or otherwise $6 flat shipping fee apply.

Where do your products originate from?
We choose the most premium quality product around the world, including those from Australia, USA, EU, South America and many more! You can check out the product origins on our online store.

What is the shelf life of your products?
Product shelf life are range from 12 to 36 months. If your receive product shelf life less than 6 months, contact us immediately for 1 to 1 exchange.

Are the product Halal Certified?
Most product are not halal certified. Rest assure our product are natural and do not do not contain pork, lard or alcohol based ingredients. We have many Muslim customers ordering our products on a regular basis.

For the 3 packets for $10 promotion, can I order different products?
Absolutely! You can mix and match any 3 packets that you desire.

How long will it take to ship my items?
We usually ship out on next working day.

Can I do self pick-up or walk-in purchase?
Currently, self pick-up or walk-in are not allow.

Can you deliver after office hours?
Unfortunately we are unable to deliver after office hours.
Following are some solutions that we can go about:
1. We can deliver to your office address during office hours
2. We can leave your items in your electrical riser/cupboards outside your house.
3. We can deliver to another address where someone is available to collect on your behalf.

Do you ship overseas?
Yes! We do! Please email to sales@farmgrocer.sg for overseas shipping.

Refund
You may refer to our refund policy here.

Can’t find any of your answer?
No worries! Email us your questions to sales@farmgrocer.sg and we will get back to you within 2 working days!